Delivery, Cancellation and Refund Policy
Last updated: 3 November 2026
(Teslimat, İptal ve İade Şartları)
This policy explains how Juris Cross delivers what you buy, how you cancel and when you get a refund. It summarises the Distance Sales Agreement and the Terms of Service, which prevail if anything here differs.
1. What you buy
Juris Cross sells two digital services, both by Nety4work Yazılım Sanayi ve Ticaret Limited Şirketi:
- Subscriptions giving access to the features of a plan for a monthly or annual billing period; and
- Identity verification, a one-time check that, if successful, adds a verification badge to your profile.
We charge no fees until 1 January 2027. Prices are shown exclusive of VAT, and VAT is added before payment.
2. Delivery
- No physical delivery. Both services are delivered electronically through your Juris Cross account. Nothing is shipped.
- Subscriptions are activated on your account immediately after your payment is confirmed. You receive a confirmation e-mail and an invoice.
- Verification starts when you begin the verification flow and is normally completed within 10 business days, depending on the documents you provide.
- If your plan is not active within 24 hours of a confirmed payment, write to support@juriscross.com. If we cannot provide the service, we refund the full amount within 14 days.
3. Cancellation
- Each purchase pays for one billing period. Subscriptions do not renew automatically and your card is not charged again.
- You do not need to cancel. A paid period ends on its own date and you keep access until then. Unless you buy another period, your account then moves to the free plan.
- We remind you by e-mail before a paid period ends.
- We give at least 30 days' notice before any price change. A price change does not affect a period you have already paid for.
4. Refunds
Amounts paid for a billing period that has already started are not refunded, except in these cases:
| Case | Refund |
|---|---|
| We cannot activate or provide the service | Full amount, within 14 days |
| A verification check cannot be completed for reasons attributable to us or our provider | Full verification fee |
| A verification check is declined because of the documents you provided, or you do not complete it | No refund |
| We close your account without breach on your part | Unused part of the prepaid period |
| You qualify as a consumer and withdraw within 14 days, before the service started with your consent | Full amount, within 14 days of your notice |
| Any other case where the law requires a refund | As the law requires |
The service is sold to legal professionals for professional use. Where you buy as a consumer, the right of withdrawal and its limits are set out in clause 6 of the Distance Sales Agreement.
5. How to request a refund and when you receive it
- Write to support@juriscross.com from the e-mail address on your account, with your order or invoice number and the reason.
- We confirm receipt and reply with our decision within 5 business days.
- Approved refunds are made to the card used for payment, through our payment provider PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş. We start the refund within 14 days of approval; the time it takes to appear on your statement depends on your card issuer.
- We issue a corrected invoice or return document where tax rules require it.
6. Chargebacks and contact
If you see a payment you do not recognise, please contact us first at support@juriscross.com so that we can resolve it quickly. If a payment is reversed through your card issuer without cause, we may suspend paid features until the matter is settled.
Contact: Nety4work Yazılım Sanayi ve Ticaret Limited Şirketi, Osmanağa Mah. Nihal Sok. Nihal Apt. No: 2 Daire: 10, 34714 Kadıköy, Istanbul, Türkiye · Kadıköy Tax Office 0711041323 · support@juriscross.com · +90 533 647 34 40